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"Feedback is the breakfast of Champions"

Thank you for your time and attention in helping us ensure you always enjoy an outstanding service at Eccelsa Aviation

Feedback Form

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Customer Satisfaction Enquiry

If you have been to Olbia this past year please be so kind to take a few minutes of your time to complete the following questionnaire.

How likely are you to: (VL = very likely, SL = somewhat likely, SU = somewhat unlikely, VU = very unlikely)
Return to Eccelsa Aviation?
VL
SL
SU
VU
Recommend Eccelsa Aviation to a friend or colleague?
VL
SL
SU
VU

How satisfied are you with: (VS = very satisfied, S = satisfied, D = dissatisfied, VDIS = very dissatisfied)
Your overall experience at Eccelsa Aviation?
VS
S
D
VDIS
The value of the service compared to the price you paid?
VS
S
D
VDIS
Your overall experience with the online arrival scheduling process?
VS
S
D
VDIS
The Eccelsa Aviation Web Site?
VS
S
D
VDIS
Eccelsa Aviation personnel's responsiveness to your needs?
VS
S
D
VDIS
Operational and technical knowledge of Eccelsa Aviation personnel?
VS
S
D
VDIS

How did you request your handling assistance? (please check one box only)
In person with Eccelsa Aviation personnel
Phone
Fax
e-mail
online at eccelsa.com

Did Eccelsa Aviation personnel:
Marshall you to your parking bay?
Yes
No
NA
Greet you and your passengers, and offer transportation to the GA Terminal ?
Yes
No
NA
Confirm the services you requested?
Yes
No
NA
Provide the services you requested accurately?
Yes
No
NA
Provide the services you requested in a timely manner?
Yes
No
NA

How satisfied were you with? - please rate each item from 1 "Unacceptable" to 10 "Outstanding”

Accuracy of online arrival scheduling handling request
Speed - efficiency of processing your request by Eccelsa Aviation personnel
Language skills by Eccelsa Aviation personnel
Personnel courtesy and friendliness
Cleanliness of Passenger Lounge
Cleanliness of vehicles used for tranfers on the apron
Cleanliness of restrooms

Which language do you usually employ in written and oral communication?
English
Italian
French
Deutsch
Other

Which best describes the reason for your visit?

Business
Meeting / Conference
Leisure
Both Business / Leisure
Other

Have you booked your handling services by using our online Arrival Scheduling Form?
Yes
No
If so, did Eccelsa Aviation personnel confirm your request by e-mail?
Yes
No
Which additional services do you feel would enhance and improve your experience at Eccelsa Aviation?
Please be so kind to provide us with your e-mail address *

 



 

 

 

  

 

Definitions & History

 ECCELSA AVIATION & GENERAL AVIATION

Are you interested in learning more about General Aviation? The following article will provide you with basic definitions about General Aviation and will explore the development of the sector at Olbia Costa Smeralda Airport.

 

 

 

 

Did you know?

ECCELSA AVIATION AWARDS

Eccelsa Aviation’s attention to its customers is attested by some prestigious awards and recognitions received over the years...

 

 

 

 

 

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Copyright © 2012 Eccelsa Aviation - All Rights Reserved
Eccelsa Aviation - Aeroporto Olbia Costa Smeralda - O7026 Olbia - SS - Italy - Tel +39 0789 563 480 - Fax +39 0789 563 481
R.E.A. Sassari n.158787 - P.IVA 02234670905 - Geasar S.p.A. socio unico - Cap. Soc. €900.000,00 i.v.
handling@eccelsa.com
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